crickex Terms and Conditions
This page contains all the conditions, rights and responsibilities for using the crickex platform. Please read these terms carefully before registering or continuing to use the platform.
1 General Introduction and Applicability
These terms and conditions ("Terms") apply to the use of the crickex platform and all its services. When you register, log in or use the platform in any way, you are considered to have fully accepted these Terms.
crickex reserves the right to change these Terms at any time. Continuing to use the platform after updated Terms are published means you have accepted the new Terms. Members are therefore advised to review this page regularly.
To learn more about crickex, you can read our About Us page, which explains the platform's goals and scope.
2 Eligibility and Account Registration
2.1 Age and Eligibility Requirements
To open an account on crickex, you must be 21 years of age or older. Registration by minors is strictly prohibited. You may only use this platform for yourself and in your own legal capacity.
2.2 One Account Policy
Each person may open only one account on crickex. If the same person operates multiple accounts, all accounts will be closed and the deposited balance may be forfeited.
2.3 Accuracy of Information at Registration
All information provided at registration — name, mobile number, email and date of birth — must be accurate and up to date. crickex reserves the right to suspend or close an account at any time if false information is provided.
2.4 Account Security
Keeping your login credentials (username and password) secure is entirely your responsibility. You are personally responsible for all activity conducted through your account. If you suspect unauthorised access to your account, notify the crickex support team immediately.
3 Deposits and Withdrawals
3.1 Deposit Conditions
The minimum deposit amount on crickex is ৳200. Accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (including Sonali Bank, Dutch-Bangla Bank and other major commercial banks). Once a deposit is successful, it is added to the account.
3.2 Withdrawal Conditions
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals can be made via bKash, Nagad, Rocket, Upay and bank transfer. Account verification must be completed before a withdrawal request can be processed.
3.3 Identity Verification
For security purposes, crickex may request a copy of your national identity card or passport before processing a withdrawal. If this verification process is not completed, the withdrawal may be held.
3.4 Third-Party Payments Prohibited
Deposits to an account must be made from a method registered in the member's own name. Depositing or withdrawing through a third party is strictly prohibited. Transactions of this kind may result in the account being investigated.
4 Bonuses and Promotions
4.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a balance of ৳2,200, and ৳1,200 × 20 = ৳24,000 in bets must be completed before withdrawing.
Bonus funds are never direct cash. The specified wagering requirements must be met before bonus funds can be used for withdrawal.
4.2 Regular Promotion Conditions
Each promotion on crickex has its own conditions. The weekly reload reward, cricket deposit festival and weekend slot bonus each have specific wagering requirements and maximum limits. It may not be possible to have more than one bonus active at the same time.
4.3 Bonus Abuse
If multiple accounts, syndicated betting or any other method is used to exploit bonus offers, crickex may cancel the bonuses and close the account. It is the member's responsibility to use promotions fairly.
4.4 Bonus Expiry
Each bonus has a set validity period, which is stated on the promotions page. If the wagering requirement is not met within the specified time, the bonus will be removed from the account.
5 Betting Rules
5.1 Valid Bets
On crickex, bets can be placed on various sporting events including cricket and football. Please read the odds and conditions for your chosen event carefully before placing a bet. Once a bet is confirmed, it cannot be cancelled or changed.
5.2 Odds Changes
Odds may change up until a bet is confirmed. The odds at which a bet is confirmed are final. Displayed odds are updated in real time and do not guarantee any particular outcome.
5.3 Match Cancellation or Postponement
If an event is cancelled or postponed indefinitely, crickex's specific policy for the relevant bet will be followed. In such cases, the bet amount is generally refunded.
5.4 Technical Errors
If a bet is accepted at abnormal odds or incorrectly due to a technical issue, crickex reserves the right to cancel that bet. In such cases, the bet amount will be refunded.
6 VIP and Cashback Program
6.1 VIP Levels
crickex has three VIP levels: Bronze, Silver and Gold. The weekly cashback rate differs at each level — up to 0.3% at Bronze, 0.7% at Silver and 1.0% at Gold. Cashback is paid on the week's net losses at the applicable rate.
For example: a Silver member with a net loss of ৳20,000 in one week will receive ৳20,000 × 0.7% = ৳140 in cashback.
6.2 Level Changes
Members can move up to a higher VIP level through regular participation on crickex. The specific criteria for level changes are set by crickex and may change at any time.
6.3 Cashback Conditions
Weekly cashback is added automatically based on the net losses for that week. crickex's general bonus terms and conditions may apply to the use of cashback funds.
7 Prohibited Activities
The following activities are strictly prohibited on the crickex platform:
- Operating an account in the name of or on behalf of a minor.
- Participating in match fixing or any form of fraudulent betting activity.
- Depositing or withdrawing funds obtained from illegal sources.
- Opening multiple accounts for the purpose of abusing bonuses.
- Exploiting technical vulnerabilities in the platform or attempting to hack it.
- Annoying, harassing or intimidating other members.
- Conducting transactions using a third party's payment method.
If evidence of any of the above activities is found, crickex may close the account and seize the balance without notice. Suspicious activity may be reported to the relevant authorities.
8 Privacy and Data Protection
crickex treats the protection of members' personal data as a top priority. Information collected at registration is used solely for account management, identity verification and relevant communications.
When sharing information with third parties, crickex acts only within the scope of legal obligations. For details on how your personal data is stored and used, please see our Privacy Policy.
The crickex platform uses SSL encryption, which keeps all transactions and personal communications secure.
9 Responsible Gaming Policy
crickex considers betting and casino activity to be a form of entertainment. However, for some members it can become a problem. For this reason, crickex provides members with tools such as deposit limits, loss limits and self-exclusion.
If you feel that betting is getting out of your control, contact the crickex support team immediately. The Responsible Gaming guide contains detailed explanations of these tools.
No person under the age of 21 may participate on crickex under any circumstances. Protecting minors is one of crickex's primary responsibilities.
10 Support and Dispute Resolution
10.1 Support Service
The crickex customer support team is available 7 days a week, 24 hours a day (24/7) via live chat and email in both Bengali and English. Contact the support team directly for any issue.
10.2 Complaint Submission Process
If you have a dispute about a transaction or the outcome of a bet, you must notify the crickex support team within 72 hours of the relevant event. Submitting a complaint with the necessary information and evidence allows for faster resolution.
10.3 Final Decision
In resolving all disputes, the decision of crickex shall be considered final. However, crickex always considers each complaint through a fair and transparent process.
11 Service Changes and Discontinuation
crickex reserves the right to change, suspend or discontinue any service, game or section without prior notice. The platform may be temporarily unavailable due to technical maintenance or legal reasons.
Valid balances will be protected during any service downtime. Members will be informed by email or live chat in such situations.
12 Limitation of Liability
crickex will not be liable for any potential losses suffered by members due to technical errors, internet disconnection or third-party issues. However, crickex will take appropriate action for confirmed losses resulting from the platform's own technical failures.
Participating in betting and casino games is entirely at your own risk. crickex only operates a platform — it is not possible for crickex to guarantee wins or losses.
13 Language and Interpretation of Terms
These terms and conditions are written in Bengali and the Bengali interpretation shall be considered final. If any dispute arises over the interpretation of a condition, the interpretation of crickex shall be taken as authoritative.
If any part of these Terms is found to be invalid or unenforceable, the remaining Terms will remain fully in effect. For answers to common questions, you can visit our FAQ section, which covers questions members commonly ask.