crickex Responsible Gaming Guidelines
Gaming should always be a source of enjoyment — that is the core commitment of crickex. On this page you will find how to keep your gaming within limits, when to be cautious, and where to get help if needed.
What Responsible Gaming Is and Why It Matters
Online betting and casino gaming are a form of entertainment — they are never a guaranteed source of income. At crickex we believe that gaming is truly enjoyable only when each player participates voluntarily, with awareness, and within set limits.
Under crickex's Terms and Conditions, you must be at least 21 years old to participate on our platform. This age limit is not just a rule — it is our firm commitment to protecting minors.
Responsible gaming means playing within your means and your time. It means accepting wins and losses as normal, and not using gaming as a way to relieve stress or pay off debts.
Remember: There is no guarantee of winning. Every bet carries an equal chance of loss. Never bet money whose loss would cause hardship for your household.
If you would like to know more about crickex — detailed information about our goals and values is available on our About Us page.
For Adults Only
You must be at least 21 years old to open an account and play at crickex. Participation by minors is strictly prohibited.
Tools to Keep Yourself in Control
crickex provides several tools to help you stay in control of your gaming. They are easy to use and can be activated at any time through 24/7 live chat.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Requests to increase a limit take a set amount of time to take effect — requests to lower a limit take effect immediately.
Session Time Limit
Set a time limit for how long you play in one session. Once that time is up, the system will automatically notify you and help you log out if needed.
Temporary Break
If you want to take a short break, you can temporarily close your account for a set period — from one day up to several weeks. During this time logging in or placing bets will not be possible.
Self-Exclusion
Choose self-exclusion to close your account for an extended period or permanently. Once this decision is made, the account cannot be reactivated before the set period ends.
Betting History Review
You can view a detailed log of all bets, deposits and withdrawals in your account. Checking this history regularly gives you a clear picture of your spending.
Reality Reminder
After a set amount of playing time, a brief message will appear on screen reminding you how long you have been playing. It is a small but effective prompt to stay aware.
If you have more questions about these tools, you will find detailed answers on our FAQ page, or you can contact us directly via 24/7 live chat.
Recognising the Warning Signs
It can sometimes take time to notice when a gaming habit is becoming a problem. If you notice any of the signs below in yourself, it is time to stop.
-
Chasing losses — repeatedly placing bets to try to win back money you have lost.
-
Spending beyond your limits — spending more than your budget allows, sometimes including money set aside for essential expenses.
-
Unable to stop — wanting to stop but finding you cannot, or repeatedly coming back.
-
Hiding it from family and friends — keeping secret from those close to you how much you are playing or how much you are losing.
-
Emotional restlessness — feeling irritable, anxious or unsettled when you cannot play.
-
Borrowing to bet — taking on debt or borrowing money to fund your gaming.
-
Impact on work and relationships — gaming is causing problems in your professional life or family relationships.
-
Using gaming to escape feelings — playing to get relief from stress, loneliness or worry.
If even one of these signs applies to you, stop now and seek help. This is not a weakness — it is a sign of responsibility toward yourself and your family.
Where to Get Help
You do not have to face this alone. Help is available from several places — from crickex support to family and professional counsellors.
crickex Support Team
crickex's 24/7 live chat and email support are available in Bengali and English. Contact us any time to set account limits, take a temporary break or request self-exclusion — [email protected]
Family and Loved Ones
Talk to a family member or a trusted friend. An open conversation with someone close to you is often the most effective first step. Hiding the situation only makes things more difficult.
Professional Advice
Talking to a mental health specialist or counsellor can help. In Bangladesh, counselling services are available at government hospitals and private mental health centres. This is completely confidential and non-judgmental.
If a Family Member Is Gambling Too Much
If you feel that a family member or friend is struggling with a gambling problem, speak to them with empathy rather than blame. Let them know that help is available and that you are there for them. The crickex support team can also provide guidance on this.
A note for guardians: limit minors' access to devices and accounts. crickex is only for registered users aged 21 and above.
crickex's Commitment
crickex believes that a healthy, long-term relationship is built when players game safely and with awareness. That is why we treat the safety of our users as equally important as their entertainment.
Our platform is secured with SSL encryption technology and your personal information is kept with the highest level of confidentiality. You can find full details in our Privacy Policy.
Remember — winning feels good, but losing is part of the game too. If after a loss you find it hard to make a calm decision, that is exactly the right moment to stop.
-
Underage access blocked through age verification
-
Option to set deposit and session limits
-
Simple and quick self-exclusion process
-
24/7 Bengali-speaking support team
-
SSL-secured and confidential transactions
-
Transparent bonus terms and conditions