crickex FAQ — Detailed Answers to Your Questions
Account verification, deposit methods, security, technical issues and responsible gaming — find accurate and detailed answers to the most frequently asked questions about crickex here.
For ages 21+
bKash · Nagad · Rocket supported
Bengali and English support
SSL encryption
Many questions come up when using crickex — how to deposit money, how to keep your account secure, which documents are accepted for verification, or whether the site works properly on mobile. This FAQ page covers all those questions across five categories. From the responsible gaming policy to the crickex Login process — you will find clear information on every topic.
Table of Contents
- Responsible Gaming 5 questions
- Devices and Technical Issues 5 questions
- Staying Safe 5 questions
- Verification and Documents 5 questions
- How to Deposit 5 questions
Responsible Gaming
Yes, crickex takes responsible gaming seriously. You can set a daily, weekly or monthly deposit limit from your account settings. Once a limit is set, it takes effect immediately. If you want to increase the limit, a waiting period applies — this helps protect you from overspending. Visit the responsible gaming policy page for more details.
Contact crickex's 24/7 live chat support — they can help you set limits on your account or activate a cooling-off period. Mental health organisations in Bangladesh also offer support. Remember, crickex is only for members aged 21 and above.
Some common signs are — betting beyond your budget, repeatedly playing to try to recover lost money, skipping time with family or missing work to play, and feeling unable to stop. If you notice these signs, contact crickex and consider the self-exclusion or cooling-off option.
Cooling-off means temporarily closing your account for a set period (such as 7 or 30 days) — after which you can reactivate it yourself. Self-exclusion is longer-term: your account is fully closed for a specified duration and cannot be reopened before that period ends. For both options, you need to make a request via crickex live chat.
No, crickex strictly enforces a 21+ age rule. Age is confirmed during account registration and verification. If a minor creates an account using false information and is identified, the account may be permanently closed and any winnings forfeited.
Devices and Technical Issues
crickex works equally well on Android and iOS smartphones, tablets, and desktop or laptop computers. The site performs best on updated versions of Chrome, Firefox and Safari. Some features may be limited on older browsers or operating systems.
On Android, open crickex in Chrome, tap the three-dot menu at the top and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". This gives you quick app-like access.
When your connection is restored, the game generally resumes from where it left off. In slots or live casino games, if a round was not completed it is saved on the server. However, in crash games like Aviator or JetX, if you lose connection, the outcome of that round is determined by the server. If you have any issue, let us know via live chat.
Yes, the full crickex game library is available on the mobile browser — slots, Ezugi live casino, fishing games and sports betting, all of it. For a good experience, use at least a 4G connection and an updated Chrome or Safari browser.
Old cache and cookies often slow down page loading. In Chrome, go to Settings → Privacy → Clear browsing data and delete Cached images and Cookies. Then reopen crickex. If the problem persists, update your browser or try a different one.
Staying Safe
Never. crickex or any of its staff will never ask for your OTP, bKash PIN, Nagad PIN or bank password under any circumstances. If someone claims to be a crickex employee and asks for this information, it is a scam — report it to us immediately via live chat and block that number or account.
crickex uses SSL encryption technology, so all information sent to the site is kept encrypted. Payment details and personal documents are stored on separate secure servers. Full details about how data is stored and used are available on the privacy policy page.
Use a password of at least 8 characters that mixes uppercase and lowercase letters, numbers and special characters (@, #, ! etc.). Avoid easy combinations like your date of birth, phone number or "123456". Do not reuse a password from any other site on crickex.
Always check the correct domain in your browser's address bar. Verify the SSL certificate by checking the lock icon in the browser. Instead of clicking links sent via email or social media, type the address yourself. Fake sites usually change the spelling (e.g. "criickex" instead of crickex) or use a different extension (.net, .org).
Change your password immediately and report it to crickex live chat. The support team can review account activity and temporarily lock the account if needed. At the same time, check your login history on your bKash or Nagad app as well.
Verification and Documents
Verification is important for two reasons — first, to secure your account so no one else can withdraw in your name. Second, to comply with applicable regulations and prevent money laundering. Once verified, future withdrawals will also be processed faster.
A National ID card (NID) is the most accepted document. Passport and driving licence may also be accepted. A utility bill or bank statement can be submitted as proof of address. Photos of all documents must be clear and legible.
The full name on your crickex account must exactly match your NID and the name on the bKash, Nagad or bank account you will use for transactions. Any mismatch in name may hold up your withdrawal.
Read the reason for rejection carefully — this usually happens when a photo is unclear, a document is expired or the name does not match. Upload the correct documents again according to the reason given. If you cannot understand the issue, get help from crickex live chat support.
Yes. All documents submitted to crickex are stored on encrypted servers and used only for verification purposes. They are not shared with third parties. Details about data storage policy are available on the privacy policy page.
How to Deposit
For deposits on crickex you can use bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Sonali Bank and Dutch-Bangla Bank). The minimum deposit is ৳200 across all methods. There are no extra fees.
Log in to your crickex account, go to the deposit section and select bKash. Use "Send Money" in the bKash app to send to the payment number shown. Enter the transaction ID and amount in the fields provided and submit. Your balance is usually updated within a few minutes. Minimum ৳200.
First wait 15–20 minutes, as network delays can sometimes cause a slight lag. If it still has not appeared, contact crickex live chat with your bKash or Nagad transaction ID (TxID) ready. With the correct details, the support team will resolve the issue quickly.
Yes, Nagad is a fully supported payment method on crickex. Same as bKash — from the deposit page, select Nagad, send money to the number provided and submit your transaction ID. No extra charges on a minimum deposit of ৳200.
For any game on crickex — slots, live casino or sports betting — the minimum deposit is ৳200 (the same across all methods). There is a chance to get a 120% bonus on your first deposit, up to ৳10,000 (the bonus amount requires 20x wagering).
Did not find your answer? Contact Support
If you have questions beyond what is covered above, the crickex support team is ready to help in Bengali and English, seven days a week, 24 hours a day.
Live Chat Support
Click the chat icon in the bottom right corner of any page on the site to talk directly with a support agent. A response is usually received within a few minutes.
Email Support
For complex matters requiring more detail, you can contact us by email: [email protected] — write as much detail as possible and attach screenshots if needed.
Terms and Conditions and Responsible Gaming Policy — reading these will give you more detailed information about crickex's services.