crickex Privacy Policy
Your personal information is an important responsibility for us. This policy explains how crickex collects, uses, and protects your data.
This privacy policy ("Policy") clearly sets out how personal information of crickex platform users is handled. By using our services, you are considered to have accepted the terms of this policy. Protecting every user's privacy is a core part of our commitment.
1 Data Collection
To create an account and use services on crickex, you need to provide certain personal information. Below is a description of the types of information we collect:
1.1 Registration Information
When opening an account, your full name, date of birth, mobile number, email address, and password are collected. This information is used to verify your identity and keep your account secure.
1.2 Identity Verification Information
In some cases, particularly for large withdrawals or account verification, national ID card or passport details may be requested. This is necessary to prevent fraud and ensure the security of financial transactions.
1.3 Financial Transaction Information
During deposits and withdrawals, payment method-related information is collected. This may include bKash, Nagad, Rocket, or Upay account numbers, and in the case of bank transfers, account details.
1.4 Automatically Collected Information
Your device type, browser, IP address, session duration, and details of pages visited on the platform are recorded automatically. This helps improve service quality and resolve technical issues.
2 Purpose of Data Use
The information we collect is used only for specific and legitimate purposes. crickex never uses your information unnecessarily or for the commercial interests of third parties.
2.1 Service Operation and Improvement
Your information is used to create accounts, process transactions, provide bonuses, and keep gaming services running without interruption. Our goal is to continuously improve service quality by analysing platform performance.
2.2 Security and Fraud Prevention
Transaction patterns and login information are analysed to detect unauthorised access to accounts, financial fraud, and suspicious activity. This keeps every user's account and funds secure.
2.3 Customer Support
When you contact our 24/7 live chat and email support team, account-related information is used to give you accurate answers to your questions.
2.4 Marketing Communications
With your consent, messages about relevant offers, promotions, and platform updates may be sent to your email or mobile number. You can opt out of these communications at any time.
3 Sharing Data with Third Parties
crickex does not sell your personal information and does not share it with third parties for commercial purposes. However, disclosure of information may be necessary in certain specific circumstances:
- Service Providers: Companies contracted for services such as payment processing, technical support, and data analysis receive only the information they need.
- Legal Obligations: Information may be provided upon a valid court order or a lawful request from a law enforcement authority.
- Technical Partners: Game studios and software providers may receive necessary information to ensure game functionality — though this is limited and controlled.
Our Terms and Conditions provide further details on sharing information with third parties.
4 Data Storage and Security
crickex applies industry-standard security measures to keep your information safe.
4.1 Encryption
All data transmitted on the platform is encrypted using SSL (Secure Sockets Layer) technology. This keeps your transactions and personal information secure during transfer over the network.
4.2 Data Retention Period
Certain information is retained for a defined period throughout the time your account is active and, after account closure, in accordance with applicable legal or regulatory requirements.
4.3 Access Controls
Only authorised staff can access user information, and they are bound by strict confidentiality commitments. Systems are automatically monitored for suspicious activity.
5 Cookies and Tracking Technology
crickex uses cookies to keep the platform running properly. Cookies are small text files stored in your browser.
- Essential Cookies: These are necessary to maintain login sessions and ensure the basic functionality of the platform.
- Analytics Cookies: These are used to understand how users interact with the platform, which helps improve service quality.
- Preference Cookies: These are used to remember language selection and other user-specific settings.
You can disable cookies from your browser settings, but this may limit some platform functionality.
6 User Rights
crickex users enjoy several rights regarding their personal information.
6.1 Right to Access Information
You can request a copy of your stored personal information at any time through our support team.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request an update. Identity verification may be required for changes to name or date of birth.
6.3 Request to Delete Information
After closing your account, you can request that your information be deleted. However, due to legal or regulatory obligations, it may be necessary to retain certain information for a defined period.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, notify our customer support team at any time or use the unsubscribe link included in the message.
7 Protection of Minors
crickex is strictly not for anyone under the age of 21. Users must be at least 21 years old to use our platform.
If a minor attempts to open an account and this comes to our attention, that account is immediately closed and all associated information is deleted. Ensuring responsible gaming is our highest priority.
8 International Data Transfer
Our servers and data-processing systems may be located in various countries. For international transfers, appropriate agreements and safeguards are put in place to maintain data protection standards. Data transfers are always carried out within the scope of applicable law.
9 Policy Changes
crickex may update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after changes means you have accepted the updated policy.
For any questions about policy changes, contact our support team directly.
10 Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact our support team:
- Live Chat: 24/7 direct chat — in Bengali and English
- Email: [email protected]
To learn more about us, visit our About Us page. For any privacy-related requests, we aim to respond as quickly as possible.